Refund policy

Cancellation/Refund Policy

There is a short period of time in which you may cancel an order from our website - please contact us immediately if you'd like to request a cancellation. If the order has not already been processed, we will cancel your order. If the order has already been processed, you may request a return/refund, subject to the following refund policy:

Returns: We understand that sometimes an item needs to be exchanged or returned. You may return any item within 60 days of purchase for a refund or exchange in its original condition and packaging that was purchased either at BetweenTheLinesAZ.com or at our Scottsdale store. This applies only to new, unused* products.

*Once a bat is removed from its wrapper, or tags are removed from a glove, these products are considered used. Please double-check your bat weight and size, and your glove's size and fit before unwrapping or using your bat/glove. Between the Lines cannot accept a return of these items in used condition. Sorry, we cannot make an exception to this policy.

We do require proof of purchase from Between the Lines to honor a refund or exchange. If you provided us with your information when you checked out, we will typically have a record of your purchase; otherwise, we require a physical receipt.

Customers are responsible for any return shipping fees. Please insure your return shipment, as we are not responsible for lost or damaged returns. Order shipping charges, if any, will be deducted from your refund.

Special Orders & Custom Goods may not be returned unless defective.

Closeout & Final Sale Items

All items in our Closeout Collection and any item marked down in price are considered Final Sale.

  • Products with a yellow banner labeled “Final Sale” on the product page are Final Sale.

  • Final Sale items are not eligible for return, refund, or exchange unless the product arrives defective or incorrect.

  • Closeout and marked-down items are offered at special pricing and may include limited-edition, discontinued, or exclusive models that cannot be replaced or exchanged.